Experienced in building multi-cultural teams focused on supporting, educating and delighting customers. Skilled software engineer with more than a decade of experience in leading technology and customer success teams. Results driven and market proven pre-sales professional.

Cares deeply about People, Product and Design. Proven ability in building sustainable teams, driving collaboration across different cultures and improving lives through technology. Problem solver with skills in coaching, facilitation and generating win-win outcomes via collaboration.

A copy of my last updated CV
https://docs.google.com/document/d/16lrqm9WE87YbWUaDePbDYnJsQmF20thWlj4jM-n0574/edit?usp=sharing

Fully bilingual in English and Mandarin.

Professional Highlights

– Built and lead a successful presales and professional services team distributed across Asia, Oceania and Africa (8 commercial regions)

– Built a distributed Customer Success and SaaS Support team to provide localized technical support for regional customers across Asia and Oceania (5 commercial regions)

– Managed multiple technology partner relationships across Asia

– Conduct technical feasibility studies and provide recommendations for common mobile enablers for implementation by whole of government.

– Solution Architect of an electronic forms system for HR processes at a large media company

– Carried out role of Solution Architect for an Enterprise Digital Rights Management (EDRM) project

– Presales, Implementation, provisioning and delivery of a SharePoint based collaborative and Learning Management System (LMS) for 25k users

– Project consultant for planning and implementation of an Enterprise Document Management System (EDMS) at a government linked investment company

– Design, implementation and delivery of a web-based video streaming application

– Technical manager and software engineer for Surveyor product

https://www.linkedin.com/in/kwokchung/